Tesla Motors Inc (NASDAQ:TSLA) will scale back chargers that are prone to overheat and cause fire in some cases. The company will offer new charger adapters to the Tesla car owners.
Customer satisfaction utmost priority
Tesla Motors Inc (NASDAQ:TSLA) wrote a letter to the National Highway Traffic Safety Administration (NHTSA) in which the company mentioned a small number of fires related to the problem. Last year, in November, fire burst out in a Tesla Model S in a garage in Irvine, California due to an overheated charger, as per the reports. The EV manufacturer has decided to recall 29,000 chargers, but did not approve the fact that fire broke out due to fire.
The letter says “While the number of incidents remains small, and Tesla’s review to date points to the building receptacle or wiring as the primary cause of failed NEMA 14-50 adapters.” Tesla stated in its letter that the company has planned to recall the chargers as a deterrent.
Tesla Motors Inc (NASDAQ:TSLA) gave a software update, in December to address the issue. CEO Elon Musk said to a reporter of CNN that the software update “alone addresses any potential risk”. “I call it a belt and suspenders approach, so even though we feel very confident about the software update, the adapter is something that provides additional surety,” Musk said. The CEO said that the company wants to ensure people have absolute peace of mind.
Despite issues, stock rising
The new charger will have thermal fuses that will automatically shutdown the charger if overheating is detected. Tesla is in the middle of issues ranging from wall adapters to fire in some vehicles. Various federal investigations are running related to the fires started in Tesla Model S vehicle.
Elon Musk said that there was inappropriate household wiring that caused the fire during his interview to the Bloomberg. Musk said that these events are rare mainly due to faulty wiring. He added that people should be comfortable, and so should be provided an upgraded charger.
Tesla Motors Inc (NASDAQ:TSLA) stock is climbing on the back of expected fourth quarter sales of the company. Additionally, the company has passed the government crash tests, and according to the company it scored the highest marks ever.
