Microsoft Stores Struggling for Customers

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Microsoft stores across the world have good decorations. A war décor and the vast majority of helpful staffers armed with plenty of computers, phones, and devices. There is one missing thing though, customers.

Microsoft refused to comment on the traffic numbers at the stores or the sales they have but based on the visual representation at the stores, Microsoft stores with less of customers than workers is not something uncommon. In San Francisco alone, most of the times the small Amazon shop below the Microsoft store has more customers than the larger Microsoft store.

Retail manager Kelly Soligon recently gave an interview and said the company was generally pleased with the traffic numbers in their stores. She, however, said the company obviously desired for more of them.

Retail stores by Microsoft began in 2009, with a handful of stores. The stores are now over a 100 located in different places in the US and Canada. The company also opened a new store in Sydney, Australia. The sizes of the shop vary from place to place, with the flagship New York store being the biggest at 22,000 square foot to the average and standard locations which usually vary from 3,000 square feet and the small stores and kiosks which might be as small as 150 square feet.

Microsoft stores are usually compared to the Apple retail stores which began six years earlier than Microsoft shops. The theaters and Answer Desks in Microsoft stores are said to resemble genius bars in Apple stores. Microsoft has not said no to the fact that there is a similarity but rather denies the fact that it’s a copycat. For example, Apple Stores do not possess the giant television screen or the accompanying Xbox that comes with it.

Just as an Apple Store they are equipped with everything that Microsoft sells ranging from hardware to software to accessories and an array of devices that users can try on and a help desk for all those with questions. Since the stores aren’t usually crowded, some 1:1 time is easy to get.

Soligon said the shops were there to showcase Microsoft and all its endeavors on top of the obvious job of selling products. She said the company thought of itself as the physical manifestation of their brand.

With all that being said, Microsoft aims to increase the payoff from their retail outlets. This would be easy if more and more people were seen in the shops. Soligon stressed that the company was looking at bringing new technology to the shops. The virtual reality handsets from HTC and even the Microsoft version were all expected. They are also preparing to bring the unreleased Xbox games.

The Microsoft flagship shop is already showing the Microsoft HoloLens, and the HTC Vive headset is already in 30 stores.

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Ali Raza
Passion for Cyber Security, Technology, and CryptoCurrency.

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3 COMMENTS

  1. Author must note that iPad sales have crashed compared to 2011 by 40% and Iphone sales down by in 2 digits. Does it mean Apple stores are doing bad?

    Surface sales have grown by many folds from 2011 with the help of Microsoft stores. Other Windows Hybrid sales have grown a lot from MS stores.
    Please do not repeat the hate articles especially from thevrage and their fellow media companies.

  2. I live in the Washington DC area and we have three (and even a fourth if you go towards Baltimore) Microsoft stores. I frequent one more than the others but every once in awhile, stop in the others. They always seem busy to me with the exceptions of after dinner in the evenings. Forget Saturday and Sundays…it is packed with people. All three are in good locations in the Mall. My favorite Microsoft store is across from Victoria Secret and next to Tesla! Besides using it myself, I send all my clients there to purchase new laptops, get help in with their questions and receive training. They are a great support with out any attitude! And unlike Apple, they sell more than just Microsoft products. And unlike Apply, they sell games! I always see people having fun at a Microsoft store….unlike an Apple store!

  3. “Lovers” from thevrage and all Xov media bloggers, reminding that MS is
    dead” every day. This is reflection of yesterday article from them.

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